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Check your spam or junk folder first. Codes come from notify@mail.ceyizdan.com and are valid for a few minutes; if one has expired, request a new code on the same screen. Always use the code from the most recent e-mail.

Tap Forgot my password on the sign-in screen. You set a new password with the code sent to your e-mail address.

The owner of the space taps Create invite code on the Members screen and shares the code, choosing whether the new member can edit or only view. The person joining taps Join with a code in their own account and enters it. Codes expire after a while; create a new one if needed.

Subscriptions are bought through Google Play or the App Store and are managed there; they can't be cancelled inside the app. In the app, Account ▸ My plan ▸ Manage subscription takes you to the right page. You can also open it directly: Google Play subscriptions · App Store subscriptions.

After you cancel, you keep your plan until the end of the period you paid for. Deleting your account does not stop a subscription — cancel it first.

Tap Restore purchases on the Account ▸ My plan screen. The Google Play or Apple account you bought with must be signed in on the phone. If that doesn't help, write to us.

Google Play or Apple takes the payment, so refunds are requested from them: refunds on Google Play · refunds from Apple.

Notifications must be allowed for Çeyizdan in your phone's settings. You can turn reminders on or off in Account ▸ Notifications; membership and permission notifications arrive regardless of the reminder setting.

See the Account deletion page for the steps and what gets deleted.