ÇeyizdanDeleting your Çeyizdan account and data
- You can delete your account from inside the app in a few steps. Deletion happens right away and can't be undone.
- If you can't get into the app, you can request deletion by e-mailing us from your account's address.
- Deleting your account does not stop a subscription; cancel it on Google Play or the App Store first.
Before you delete
- Cancel your subscription. Subscriptions are bought through Google Play or the App Store; deleting your account does not cancel them and the store may keep charging you: Google Play subscriptions · App Store subscriptions. Refunds are also requested from the store.
- Think about shared spaces. If you own a space that has other members, you can transfer ownership to one of them; if you don't, the space is deleted with everything in it.
- If you want to keep your data, and your plan includes reports, download your lists as a PDF or spreadsheet with Get report.
Delete it in the app
- Tap the profile button in the app; the account screen opens.
- Open the Account page and tap Delete account at the bottom.
- Enter the verification code sent to your e-mail. Deletion takes a few seconds; you are signed out when it finishes.
If you own a space that has other members, those spaces and their members are shown to you before deletion. You can transfer ownership to a member; if you don't, the space is deleted with everything in it and the other members lose access too.
If you can't get into the app
Send an e-mail with the subject “Account deletion request” to support@ceyizdan.com from the e-mail address your account is registered with. A request from that address lets us confirm that the account is yours; we may ask for additional verification if needed. If you own spaces that have other members, we ask whether you want to transfer ownership before deleting. We complete your request within 30 days at the latest and reply to the same address.
What is deleted
- Your account: your e-mail address, the hash of your password, your full name, your language and notification preferences.
- Spaces you own and everything in them: items, quotes, installment plans, budget, tasks, special days, guest list, jewelry and debt ledgers, notes, documents and their files.
- Your memberships in other spaces.
- Your devices' notification registrations and your notification inbox.
- Suggestions and feedback you sent us from the app.
What is kept, and for how long
| Data | Why it is kept | Period |
|---|---|---|
| Records you added to someone else's space (e.g. an item or a note in your partner's space; including guest, gift and debt records and the names in them) | They are shared records of that space, kept so the other members' list stays intact. Your name and the link to your account are removed; the record shows as “Deleted user”. | Until that space is deleted |
| Purchase records (subscription, periods, refund trail) | Financial records and refund tracking — with us and with our subscription infrastructure provider. The link to your account is removed; no name or e-mail. | For the legally required retention periods |
| Purchase event records (renewal, cancellation and refund notices from the store) | Checking that subscriptions were processed correctly and tracking refunds; unlinked from your account. | Up to 400 days |
| Error reports (Firebase Crashlytics) | Fixing app errors; your name and e-mail are never sent. | 90 days |
| Usage statistics (Firebase Analytics) | Not linked to your account; the measurement ID on your device is reset when you delete. | Up to 14 months |
| Item and category names you wrote yourself | Improving the ready-made list; stored as written, without any link to an account or space. | Up to 24 months |
| Backups | Encrypted backups against accidents and data loss. | Up to 30 days |
| Cached copies of deleted documents | The file is removed from storage immediately; the delivery cache copy expires by itself. | About 1 hour |
Google Play and Apple keep their own purchase records under their own policies. After deletion you can sign up again with the same e-mail address; your old data does not come back.
What you can do without deleting your account
- Remove a single document with Delete document.
- Delete a whole space with Delete space, or leave someone else's space.
- Turn off reminder notifications in Account ▸ Notifications.
Questions
For any question about deletion or your data: support@ceyizdan.com.